Whenever you’re working with data, it’s always a good idea to inspect that data before writing any code. In this case, you’re working with the following chat transcript:
[support_tom] 2022-08-24T10:02:23+00:00 : What can I help you with? [johndoe] 2022-08-24T10:03:15+00:00 : I CAN'T CONNECT TO MY BLASTED ACCOUNT [support_tom] 2022-08-24T10:03:30+00:00 : Are you sure it's not your caps lock? [johndoe] 2022-08-24T10:04:03+00:00 : Blast! You're right!
Do you notice any patterns?